Terms of Service

By accessing or using Forever Alive, creating an account, uploading content, selecting a recipient, providing recipient contact information, or scheduling a delivery, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You must be at least 13 years old, or the higher minimum age required in your jurisdiction, to create an account unless an authorized parent or guardian has validly consented to your use.

You represent that you are legally capable of entering into a binding agreement and are not prohibited from using the Service under applicable law.

Forever Alive allows users to create, upload, edit, store, organize, schedule, and deliver letters and other digital memories to selected recipients.

Features may include scheduled delivery, immediate delivery, Safety Check-based delivery, email delivery, SMS notification, private delivery links, recipient management, subscriptions, and related services.

Features may vary by country, device, application version, subscription plan, availability of third-party providers, telecommunications carriers, and applicable law.

Forever Alive does not monitor your physical condition, health, safety, location, or life status.

A missed Safety Check does not establish that you are injured, missing, deceased, or in danger. Safety Check functionality relies on automated timing and user-selected settings and may be affected by device, account, network, server, configuration, or third-party failures.

Do not rely on Forever Alive, its emails, SMS messages, notifications, or delivery links for emergency assistance, medical monitoring, welfare checks, or time-critical communications.

In an emergency, contact local emergency services and trusted persons directly.

Content stored in Forever Alive is not automatically a will, trust, testamentary instrument, advance directive, power of attorney, beneficiary designation, contract, or legally binding instruction.

Forever Alive does not provide legal advice and does not determine whether content satisfies legal formalities in any jurisdiction.

Consult a qualified lawyer for estate planning, inheritance, healthcare directives, guardianship, financial instructions, or other legal matters.

You retain ownership of letters, messages, photographs, videos, audio recordings, and other content you submit to Forever Alive.

You grant Forever Alive a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, format, display, and deliver your content only as reasonably necessary to operate, secure, improve, and provide the Service according to your instructions.

This license ends when the content is deleted from active systems, subject to reasonable backup retention, legal obligations, completed deliveries, and other provisions of these Terms.

Forever Alive does not acquire ownership of your content merely because you upload it.

You represent and warrant that:

You are responsible for ensuring that recipient information is accurate and that delivery to the recipient is lawful and appropriate.

Before providing another person’s email address or telephone number, you must have a lawful and appropriate reason to use that information for the intended delivery.

You must not use Forever Alive to send unsolicited marketing, repeated unwanted messages, deceptive communications, threats, harassment, or content that could reasonably endanger or seriously distress another person.

A recipient may contact us to report abuse, challenge a delivery, request review of personal information associated with them, or request that future communications be stopped where applicable.

You are responsible for reviewing each message, recipient, email address, telephone number, country code, sender name, delivery method, scheduled date, and Safety Check setting before saving or activating delivery.

You authorize Forever Alive and its service providers to use the contact information you provide to carry out your selected delivery instructions.

Once a message has been delivered, it may not be possible to retrieve, revoke, or delete copies received or saved by the recipient.

You should periodically review and update recipient contact information and delivery instructions.

We aim to provide reliable delivery, but we do not guarantee that any message, email, SMS, notification, or private link will be delivered, received, opened, or read at a particular time or at all.

Delivery may fail or be delayed because of incorrect information, spam filtering, blocked messages, changed telephone numbers, unavailable recipients, network outages, provider restrictions, carrier rules, device settings, roaming restrictions, account suspension, force majeure, or other circumstances outside our control.

Telecommunications carriers and messaging providers may reject, filter, delay, modify, or block SMS messages in accordance with their policies, local regulations, technical requirements, or anti-spam controls.

A status such as “sent,” “delivered,” or “opened” may be based on information supplied by third-party providers and may not conclusively prove receipt or reading by the intended individual.

Safety Check delivery is based on the interval and conditions selected by the user.

You are responsible for checking in before the applicable deadline and for keeping your account, device, notification settings, telephone number, and internet connection operational.

We may provide reminders, grace periods, confirmations, emails, SMS messages, or additional safeguards, but those features do not create a duty to monitor you or contact emergency services.

Before enabling Safety Check delivery, carefully consider the emotional, personal, legal, and practical consequences of an incorrect or premature delivery.

You may not use the Service to:

We do not undertake a general obligation to monitor all private content.

We may investigate, restrict, preserve, remove, or disclose content where reasonably necessary to operate or secure the Service, respond to reports, enforce these Terms, prevent harm, or comply with law.

We may suspend or terminate accounts involved in serious or repeated violations.

Some features may require a paid subscription or one-time purchase.

We may change prices or subscription features prospectively, with notice where required.

Free trials, promotional credits, introductory pricing, or limited offers may be subject to additional terms, eligibility restrictions, expiration dates, and automatic renewal conditions disclosed at the time of enrollment.

The Service may rely on or link to third-party services, including Apple, Supabase, Vercel, cloud infrastructure, authentication providers, payment processors, email providers, Tencent Cloud SMS or equivalent SMS providers, telecommunications carriers, and external websites.

We do not control and are not responsible for third-party availability, content, security, pricing, terms, telecommunications coverage, or independent actions.

Your use of a third-party service may also be governed by that provider’s terms and privacy policy.

Forever Alive may use email, SMS, push notifications, or other electronic communications to provide account verification, security alerts, Safety Check reminders, delivery notifications, service updates, and other communications necessary to operate the Service.

SMS delivery may be provided through Tencent Cloud SMS, another equivalent messaging provider, and participating telecommunications carriers.

To send an SMS, we and our providers may process the recipient’s telephone number, country or region code, sender or template information, delivery parameters, delivery status, timestamps, error codes, and other technical metadata necessary to transmit and troubleshoot the message.

You represent that you have an appropriate lawful basis to provide the recipient’s telephone number and request that a service-related notification be sent to that number.

Forever Alive SMS messages are intended for transactional and service-related purposes. You may not use the Service to send advertising, promotions, bulk messages, or other communications that require consent unless all applicable requirements have been satisfied.

Message frequency depends on the user’s account activity, Safety Check settings, and delivery instructions.

Standard messaging, mobile data, international SMS, and roaming charges imposed by a recipient’s telecommunications provider may apply. Forever Alive is not responsible for charges imposed by a carrier or device service provider.

A recipient who believes that an SMS was sent without authorization, or who wishes to stop future service-related SMS communications where applicable, may contact us at hello@forever-alive.com.

An opt-out request may prevent future SMS notifications but may not affect messages already transmitted or other communications that are legally required or necessary for account security.

SMS should not be used as the sole method for urgent, emergency, legal, medical, or time-sensitive communications.

The Forever Alive name, application, website, software, design, graphics, interfaces, logos, documentation, and other materials provided by us are owned by or licensed to Forever Alive and are protected by applicable intellectual property laws.

Except for rights expressly granted under these Terms, no license or ownership interest is transferred to you.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Service except as permitted by law or with our written authorization.

If you provide ideas, suggestions, or feedback, you grant us permission to use them without restriction or compensation, provided we do not publicly identify you without permission.

We may add, modify, suspend, or discontinue features to improve security, comply with law, address technical limitations, or develop the Service.

Where reasonably possible, we will provide notice before materially discontinuing a paid core feature.

You are responsible for exporting or preserving copies of important content where export functionality is available.

The Service may occasionally be unavailable because of maintenance, updates, provider outages, network failures, carrier outages, security incidents, or events outside our reasonable control.

We do not guarantee uninterrupted, error-free, permanent, or universally available operation.

You may stop using the Service and request account deletion at any time.

We may restrict, suspend, or terminate access if we reasonably believe that you violated these Terms, created risk or legal exposure, failed to pay applicable fees, abused the Service, or compromised security.

Where appropriate and legally permitted, we may provide notice and an opportunity to remedy the issue.

Termination may cause undelivered content and scheduled deliveries to become unavailable or be deleted. You are responsible for reviewing the consequences before deleting your account.

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

Forever Alive disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, permanent storage, and successful or timely delivery.

We do not warrant that content will never be lost, corrupted, accessed without authorization, delayed, blocked, filtered, or delivered to an unintended person.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by law, Forever Alive and its affiliates, officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, data, content, goodwill, opportunity, or anticipated savings.

This includes damages arising from delayed, failed, premature, unauthorized, incorrect, or unintended delivery; missed Safety Checks; unavailable content; recipient actions; email or SMS failures; telecommunications charges; third-party services; or unauthorized account access.

Where liability cannot be excluded, our aggregate liability relating to the Service will not exceed the greater of the amount you paid to Forever Alive during the twelve months before the event giving rise to the claim or CNY 350, unless applicable law requires a different amount.

Some jurisdictions do not permit certain liability exclusions or limitations, so some provisions may not apply to you.

To the extent permitted by law, you agree to indemnify and hold harmless Forever Alive and its affiliates, officers, employees, and contractors from claims, losses, liabilities, damages, and reasonable costs arising from your content, your recipient information, your misuse of the Service, your electronic communications, or your violation of these Terms or another person’s rights.

This provision does not apply to the extent a claim results from our own unlawful conduct or where indemnification is prohibited by law.

These Terms and any dispute, claim, or controversy arising from or relating to these Terms or the Service are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

Before commencing formal proceedings, you and Forever Alive will attempt in good faith to resolve the dispute through written notice and reasonable discussion. If the dispute is not resolved, it shall be submitted to the competent People’s Courts in China.

Nothing in these Terms limits mandatory consumer protections or your right to bring a claim in another forum where applicable law does not permit that right to be waived.

You may not use or export the Service in violation of applicable export-control, trade-sanctions, or import laws.

You represent that you are not prohibited from receiving the Service under applicable restrictions.

We may update these Terms to reflect changes in law, security, business operations, telecommunications requirements, or Service functionality.

For material changes, we may provide notice through the application, website, email, SMS, or another appropriate method.

Where required by law, we will request your consent. Otherwise, continued use after the updated Terms become effective constitutes acceptance of the revised Terms.

For questions about these Terms, account issues, SMS communications, recipient complaints, or the Service, contact: