1. Who We Are
Forever Alive provides tools that allow users to create, store, organize, schedule, and deliver letters and other digital memories to people selected by the user.
In this Policy, “Forever Alive,” “we,” “us,” and “our” refer to the operator of the Forever Alive application and website. “You” refers to the person using the Service.
Forever Alive is operated by 上海格算点信息科技有限公司 / Shanghai Gesuandian Information Technology Co., Ltd., a company registered in the People’s Republic of China.
For privacy questions, personal information requests, account deletion requests, or complaints, you may contact us at hello@forever-alive.com.
2. Scope of This Policy
This Policy applies to personal information processed through the Forever Alive mobile application, the forever-alive.com website, letter-viewing pages, customer support channels, and related delivery services.
This Policy does not apply to third-party websites, applications, or services that we do not control. Their privacy practices are governed by their own policies.
3. Information We Collect
The information we collect depends on how you use the Service.
Name, display name, email address, telephone number, account identifier, language preference, and authentication information.
Profile details and other information you voluntarily add to your account.
Letters, written messages, titles, notes, photographs, videos, audio recordings, voice messages, attachments, and other memories.
Delivery instructions, scheduled dates, Safety Check settings, status information, and preferences associated with your content.
Recipient names, relationships, email addresses, telephone numbers, country codes, and other details you provide for delivery.
Information about whether a delivery was attempted, completed, failed, or opened.
Check-in frequency, last check-in time, next expected check-in time, missed check-ins, and related delivery triggers.
Device type, operating system, application version, language, time zone, IP address, crash reports, diagnostic logs, and security events.
Website interaction information, including pages requested, timestamps, browser type, referring page, and link-opening events.
Messages, support requests, feedback, survey responses, and other communications you send to us.
Subscription status, product purchased, renewal status, and transaction identifiers.
Payment card details are normally processed by Apple or another payment provider and are not directly received or stored by Forever Alive.
4. How We Collect Information
Directly from you when you create an account, create content, add recipients, configure delivery settings, contact support, or otherwise use the Service.
Automatically from your device, browser, and interactions with the Service.
From Apple, authentication providers, payment providers, email providers, SMS providers, hosting providers, and other service providers involved in operating the Service.
From recipients when they open a secure delivery link or contact us regarding a delivered message.
5. How We Use Information
Create, maintain, authenticate, and secure user accounts.
Store, display, organize, edit, and retrieve user-created content.
Deliver letters and notifications according to the user’s selected delivery method and instructions.
Send delivery emails, SMS notifications, Safety Check reminders, security alerts, account messages, and service-related communications.
Process subscriptions and verify purchase status.
Provide customer support and respond to questions, requests, complaints, and disputes.
Detect, investigate, prevent, and address fraud, abuse, unauthorized access, security incidents, and violations of our Terms.
Monitor reliability, diagnose errors, improve performance, and develop new features.
Comply with legal obligations, enforce agreements, and protect the rights, safety, and property of users, recipients, Forever Alive, and others.
Use information for another purpose disclosed to you at the time of collection or with your consent.
6. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information on one or more of the following bases:
Performance of a contract: processing necessary to provide the Service you request.
Consent: processing that you have affirmatively agreed to, which may be withdrawn where permitted by law.
Legitimate interests: operating, securing, improving, and protecting the Service, provided those interests are not overridden by your rights.
Legal obligation: processing required to comply with applicable laws, lawful requests, accounting obligations, or regulatory requirements.
Protection of vital interests or other lawful bases where recognized by applicable law.
7. Recipient Information and Your Responsibilities
When you provide personal information about a recipient or another person, you represent that you have a lawful basis to provide and use that information for the intended delivery.
You are responsible for ensuring that recipient contact information is accurate, current, and appropriate. You should not use Forever Alive to contact, surprise, threaten, harass, deceive, or harm another person.
Recipients may contact us to ask questions, report misuse, or request that delivery information associated with them be reviewed or removed, subject to applicable law and the rights of the account holder.
A recipient may also request that non-essential notifications stop or that their contact details be placed on a suppression list to prevent future user-initiated delivery attempts. We may retain the minimum information necessary to honor that request, and we may continue to send security, legal, or confirmation messages where permitted by law.
8. How We Share Information
We do not sell personal information. We may disclose information only as described below.
We may use providers that support cloud hosting, databases, authentication, file storage, content delivery, email delivery, SMS delivery, payment processing, analytics, monitoring, security, and customer support.
These providers may process information only as needed to perform services for us and must be subject to appropriate contractual and security obligations.
Content and sender information will be disclosed to the recipients selected by the user when a delivery condition is satisfied or when the user otherwise initiates delivery.
We may disclose information when reasonably necessary to comply with law, regulation, court order, lawful government request, legal process, or to investigate and protect against fraud, abuse, threats, security incidents, or harm.
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, insolvency, or similar transaction, subject to applicable law.
We may disclose information when you direct us to do so or otherwise provide consent.
Forever Alive may use third-party SMS service providers, including Tencent Cloud SMS or other messaging providers, to send verification codes, account notifications, Safety Check reminders, delivery notifications, and other service-related messages.
When SMS delivery is used, recipient phone numbers, country codes, message content necessary for transmission, delivery status, and related metadata may be processed by these providers solely for the purpose of delivering messages on our behalf.
Our SMS providers are contractually required to protect personal information and may not use it for their own marketing or unrelated purposes.
9. International Data Transfers
Forever Alive and its service providers may process information in countries other than the country where you live.
Where required, we use contractual, organizational, and technical safeguards intended to ensure that transferred personal information receives an appropriate level of protection.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, alteration, disclosure, or destruction.
Access controls and authentication protections.
Encryption in transit and, where supported by our infrastructure, encryption at rest.
Restricted administrative access and service-role controls.
Monitoring, logging, backups, and incident-response procedures.
Secure integration with trusted third-party communication providers for email and SMS delivery.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, uninterrupted availability, or that unauthorized access will never occur.
Use a strong and unique password, keep your device secure, do not share private delivery links, and notify us promptly if you suspect unauthorized access.
11. Private Delivery Links
Forever Alive may deliver content using a unique private link. Anyone who obtains that link may be able to access the associated content unless additional verification is enabled.
Users and recipients should not forward, publish, or share private delivery links with unauthorized persons.
We may record the first and subsequent times a delivery link is opened, together with limited technical information needed for security, delivery confirmation, and troubleshooting.
Delivery notifications may be transmitted through email or SMS, depending on the delivery method selected by the user. Message transmission is subject to the availability and reliability of third-party communication providers.
12. Data Retention
We retain personal information only for as long as reasonably necessary to provide the Service, fulfill delivery instructions, maintain security, resolve disputes, enforce agreements, and comply with legal obligations.
Account data is generally retained while the account remains active.
User-created content is generally retained until it is deleted by the user, delivered and removed under the selected settings, or the account is deleted.
Delivery logs, security logs, support records, and transaction records may be retained for a reasonable period for fraud prevention, auditing, dispute resolution, and legal compliance.
Backup copies may remain for a limited period until they are securely overwritten or deleted through normal backup rotation.
We may retain information longer where required by law, necessary to establish or defend legal claims, or required to protect users and the Service.
SMS delivery records and delivery confirmation logs may be retained for a limited period to troubleshoot delivery issues, prevent abuse, and comply with applicable legal obligations.
13. Account and Data Deletion
You may request deletion of your account and associated personal information through the application, where available, or by contacting us.
Before deletion, we may need to verify your identity. Deleting an account may permanently remove letters, recipient details, delivery settings, and other content that has not yet been delivered.
Some information may be retained where required by law, needed for security or fraud prevention, necessary to complete a transaction already initiated, or otherwise permitted by applicable law.
Deleting content from your account may not remove copies that were already delivered to or independently saved by a recipient.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of or object to certain processing.
Withdraw consent where processing is based on consent.
Receive certain information in a portable, machine-readable format.
Opt out of direct marketing communications.
Lodge a complaint with an appropriate data protection authority.
These rights may be subject to exceptions and verification requirements. We will not discriminate against you for exercising a right provided by applicable law.
15. Cookies and Similar Technologies
Our website may use cookies, local storage, server logs, and similar technologies to maintain sessions, remember preferences, secure the Service, measure performance, and understand how features are used.
Where legally required, we will request consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings, although disabling certain technologies may affect Service functionality.
16. Communications
We may send transactional communications relating to authentication, account security, subscriptions, delivery status, Safety Checks, support, and material changes to the Service.
Transactional communications are necessary to operate the Service and may not always be optional.
Marketing communications, if offered, will include an appropriate way to unsubscribe.
Where you provide a mobile phone number, we may send service-related SMS messages, including account verification, security notifications, Safety Check reminders, and delivery notifications. We do not send promotional SMS messages without your consent where required by applicable law.
17. Third-Party Communication Providers
Forever Alive relies on trusted third-party communication providers to deliver emails, SMS messages, and other notifications required to operate the Service.
These providers may include Tencent Cloud SMS, email delivery providers, and other communication infrastructure providers. They process personal information only as necessary to transmit messages and support our Services.
We require these providers to implement appropriate technical and organizational safeguards to protect personal information in accordance with applicable law.
18. Children’s Privacy
Forever Alive is not intended for children under 13, or a higher minimum age where required by local law, unless the Service is expressly offered with appropriate parental or guardian authorization.
We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information without appropriate authorization, please contact us so that we can investigate and take appropriate action.
19. Third-Party Services
The Service may contain links to third-party websites or rely on third-party platforms, including Apple services, payment services, cloud infrastructure, email services, and SMS providers.
We are not responsible for the independent privacy practices of third parties. You should review their applicable privacy notices.
20. Data Breaches
If we become aware of a personal data breach, we will investigate, take reasonable steps to contain and remediate it, and provide notifications to affected individuals and authorities where required by applicable law.
21. Changes to This Policy
We may update this Privacy Policy to reflect changes in the Service, technology, law, or our data practices.
When changes are material, we may provide notice through the application, website, email, or another appropriate method. The effective date at the top identifies when the current version became effective.
Your continued use of the Service after an updated Policy becomes effective is subject to applicable law. Where required, we will request renewed consent.
22. Contact Us
For privacy questions, complaints, account deletion, access requests, or other data protection inquiries, contact:
23. Service Providers
Forever Alive works with carefully selected third-party service providers to operate, secure, and improve the Service. These providers process personal information only as necessary to perform services on our behalf and are contractually required to protect such information in accordance with applicable laws.
Our current service providers include:
Supabase — Authentication, user accounts, database hosting, encrypted data storage, file storage, and backend infrastructure.
Tencent Cloud SMS (or another equivalent SMS delivery provider) — Delivery of verification codes, Safety Check reminders, account notifications, delivery notifications, and other service-related SMS messages.
Apple — In-App Purchases, subscription billing, payment processing, and App Store distribution. Forever Alive does not receive or store your payment card information.
Vercel — Hosting and delivery of the Forever Alive website and secure letter-viewing pages.
Resend — Transactional email delivery.
We may replace, remove, or add service providers from time to time as our Services evolve. Any such providers will be required to implement appropriate technical and organizational measures to safeguard personal information.